Return & Refund Policy
Return & Refund Policy (Malaysia)
We want you to shop with confidence. If you’re not satisfied with your purchase, here’s how we handle returns and refunds in Malaysia.
1. Return Window
You may return eligible items within 7–14 days from the date you received them.
2. Eligibility Criteria
To be eligible for a return:
-
Item must be unused, in original packaging, and in the same condition as received
-
Proof of purchase is required (order number, invoice, or receipt)
-
The return must be initiated within the return window
3. Non-Returnable Items
The following items are not returnable unless they arrived damaged or defective:
4. Damaged or Incorrect Items
If you receive a damaged or wrong item:
-
Contact us within 48 hours of receiving the item
-
Send photos of the damage or wrong product
-
We will offer a replacement, exchange, or full refund (including shipping)
5. Return Shipping
-
If the return is due to our error (e.g., wrong or defective item), we’ll cover return shipping
-
If you changed your mind, you are responsible for return shipping costs
6. Refund Process
-
Once we receive and inspect the returned item, we’ll notify you
-
Approved refunds will be processed to your original payment method within 7 business days
7. How to Start a Return
Email us at azfani@dangautech.com with:
We’ll reply with return instructions.
8. Need Help?
📧 Contact us at azfani@dangautech.com
📞 Call us at 012-4086244
